Frequently Asked Questions
Unveiling the mysteries of your beauty journey with Fantôme.
Are Fantôme products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Fantôme formulations are 100% cruelty-free and vegan, containing no animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or store credit, even if it has been opened and tested.
How can I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer samples with every purchase?
Every Fantôme order includes two complimentary deluxe samples of our best-selling serums or creams so you can discover your next favorite ritual.
Is your packaging recyclable?
Sustainability is at our core. Our glass bottles are fully recyclable, and we use FSC-certified cardboard and soy-based inks for all outer packaging.