Returns & Exchanges
At Fantôme, we want you to be completely enchanted by your purchase; if a product doesn't meet your expectations, we offer a 30-day return window for items in their original, unopened packaging. To ensure hygiene standards within the beauty industry, gently used items may be eligible for store credit at our discretion.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original Fantôme box, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our studio inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing